Contact - How can I contact support?
Service hours
MOBIKO GmbH ensures that the service is available on the following days and at the following times:
- Monday: 9:00 a.m. – 5:00 p.m.
- Tuesday: 9:00 a.m. – 5:00 p.m.
- Wednesday: 9:00 a.m. – 5:00 p.m.
- Thursday: 9:00 a.m. – 5:00 p.m.
- Friday: 9:00 a.m. – 5:00 p.m.
The agreed time zone for all service hours is Europe/Berlin.
Exceptions are public holidays in Bavaria:
- New Year's Day – January 1
Epiphany – January 6 - Good Friday – variable
- Easter Monday – variable
- Labor Day – May 1
- Ascension Day – variable
- Pentecost Monday – variable
- Corpus Christi – variable
- Assumption Day – August 15
- German Unity Day – October 3
- All Saints' Day – November 1
- Christmas Day – December 25
- Boxing Day – December 26
Response times
On business days, support requests are responded to within the same business day.
Languages
Support is available in German and English.
How can I contact support?
You can contact MOBIKO GmbH support in the following ways:
- Via the chatbot on the website https://mobiko.net, located at the bottom right as a green speech bubble icon.
- The chatbot is available when support is not currently available and can answer all questions directly before support is needed.
- → If the chatbot cannot solve the problem, a support ticket is automatically created and forwarded to the support team.
- Directly via the MOBIKO PWA (smartphone app) -> Gear icon -> Contact button -> Email is forwarded to support
- By email to support@mobiko.de
This way, you can get quick support and answers to your questions.