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Forgot Your Password – What Can You Do?

You can reset your password yourself at any time – simply via the login page of the app or web app.
 

  • The registration process and app installation must be completed beforehand.
  • The reset link is valid for 3 hours. If the link has expired, please repeat the process.
  • The email address to which your original invitation was sent is also your login email address. 

Tip: Use passkeys: If you don't want to enter your password every time, you can set up a passkey the next time you log in – for quick and secure login via Face ID, fingerprint, or device PIN. You can find more information in the section: Logging in with passkeys (Face ID, fingerprint, device PIN) – How does it work?

 

You can reset your password at any time – directly via the login page of the app or web app.

📌 Important:

  • The registration process and app installation must be completed beforehand.

  • The reset link is valid for 3 hours. If it expires, please repeat the process or contact 👉 support@mobiko.de.

  • The email address your invitation was sent to is also your MOBIKO login email.

📱 In the Mobile App (Smartphone or Laptop/Computer)

  1. Open the MOBIKO app on your smartphone or laptop at 👉 https://mobile.mobiko.net

  2. Click on “Forgot password?” (highlighted in yellow in the screenshot):

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  1. Use the email address you’re registered with (usually your business email), and click “Request email.”

  2. You will receive an email with a link to reset your password within a few minutes.

📌 Note: Please also check your spam folder if you don’t receive the email.

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💻 In the Web App (on a Computer)

  1. Open the login page: 👉 https://app.mobiko.net

  2. Click on “Forgot password” (marked in red in the screenshot):

image.png

  1. Enter the email address you’re registered with (usually your business email), and click “Request email.”

image.png

You’ll also receive an email with the link to reset your password.

📌 Note: Please also check your spam folder if you don’t receive the email.

Why Am I Not Receiving a Password Reset Link?

Question:
I tried to reset my password but didn’t receive a link. Why?

Answer:
If you’re not receiving a password reset email, there could be several reasons:

🔗 Help article

❌ Incorrect email address used:
You might have entered a different email than the one registered with MOBIKO – e.g. your private instead of your business email.
👉 Please double-check that you’ve entered the correct address.

🔐 Single Sign-On (SSO) is enabled:
Some accounts are set up with Single Sign-On (SSO). In that case, no reset link will be sent via email.
👉 Instead, you can log in directly using the “Sign in with Microsoft” or a similar SSO button – no password required.

💡 Tip:
If you’re unsure which email is stored in your profile or whether SSO is active, please contact your administrator or the MOBIKO Support Team: 👉 support@mobiko.de

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