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Forgot Your Password – What Can You Do?

You can reset your password yourself at any time – simply via the login page of the app or web app.
 

  • The registration process and app installation must be completed beforehand.
  • The reset link is valid for 3 hours. If the link has expired, please repeat the process.
  • The email address to which your original invitation was sent is also your -> login email address.address. 

Tip: Use passkeys: If you don't want to enter your password every time, you can set up a passkey the next time you log in – for quick and secure login via Face ID, fingerprint, or device PIN. You can find more information in the section: Logging in with passkeys (Face ID, fingerprint, device PIN) – How does it work?

1. In the MobileMOBIKO Appapp (Smartphonesmartphone or Laptop/Computer)

You can reset your password at any time – directly via the login page of the app or web app.

Important:

    The registration process and app installation must be completed beforehand.

    The reset link is valid for 3 hours. If it expires, please repeat the process or contact 👉 support@mobiko.de.

    The email address your invitation was sent to is also your MOBIKO login email.

    📱
    laptop)

    1. Open the MOBIKO app on your smartphone or laptop at 👉 https://mobile.mobiko.netnet/login

      .

    2. Click on “Forgot your password?” (highlighted in yellow inbelow the screenshot):

      email field.

    image.png

      Use the email address you’reyou registered with MOBIKO (usually your businesswork email), and click on “Request email.”

      A

      Youfew minutes later, you will receive an email with a link to reset your password within a few minutes.

      password.

      📌 Note: Please also check your spam folder if you don’tdo not receive thean email.

      image.png

      2. In the Webweb Appapp (on ayour Computer)
      💻
      laptop)

      1. Open the login page: 👉page https://app.mobiko.netnet/

         

      2. Click on “Forgot password” (marked in red inbelow the screenshot):

        login via Microsoft and SWM.

      image.png

        EnterUse the email address you’reyou registered with MOBIKO (usually your business email),email address) and click on “Request email.”

        You

        image.png

        You’llwill also receive an email with thea link to reset your password.

        📌 Note: Please also check your spam folder if you don’tdo not receive thean email.

        FAQ: Why Amam I Notnot Receivingreceiving a Password Reset Link?

        Question:
        I triedlink to reset my passwordpassword? but

        If didn’tyou do not receive a link.link Why?

        Answer:
        If you’re not receiving a passwordto reset email,your therepassword, couldthis may be severaldue to the following reasons:

        🔗 Help article

        ❌1. Incorrect email address used:
        You mightmay have entered a different email address than the one registeredstored within MOBIKOMOBIKO—for – e.g.example, your private email address instead of your business email.
        👉 address.

        Note: Please double-check that you’veyou have entered the correct address.

        🔐2. Single Sign-Onsign-on (SSO) is enabled:
        SomeIn accountssome arecases, a single sign-on (SSO) procedure is set up withfor Singleyour Sign-On (SSO).account. In thatthis case, no resetpassword link will be sent viaby email.
        👉email.

        Note: Instead, you can simply log in directly using the “Sign in with Microsoft” button or a similar SSO button – nowithout passworda required.password.

        Tip: 

        💡 Tip:
        If you’reyou are unsure which email address is stored in your profile or whether SSO is active, pleaseit is the best to contact your administratorcompany oradministrator.

        the MOBIKO Support Team: 👉 support@mobiko.de
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