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Forgot Your Password – What Can You Do?

You can reset your password yourself at any time – simply via the login page of the app or web app.
 

  • The registration process and app installation must be completed beforehand.
  • The reset link is valid for 3 hours. If the link has expired, please repeat the process.
  • The email address to which your original invitation was sent is also your -> login email address.address. 

Tip: Use passkeys: If you don't want to enter your password every time, you can set up a passkey the next time you log in – for quick and secure login via Face ID, fingerprint, or device PIN. You can find more information in the section: Logging in with passkeys (Face ID, fingerprint, device PIN) – How does it work?

You can reset your password at any time – directly via the login page of the app or web app.

Important:

  • The registration process and app installation must be completed beforehand.

  • The reset link is valid for 3 hours. If it expires, please repeat the process or contact 👉 support@mobiko.de.

  • The email address your invitation was sent to is also your MOBIKO login email.

📱1. In the MobileMOBIKO Appapp (Smartphonesmartphone or Laptop/Computer)
laptop)

  1. Open the MOBIKO app on your smartphone or laptop at 👉 https://mobile.mobiko.netnet/login

    .

  2. Click on “Forgot your password?” (highlighted in yellow inbelow the screenshot):

    email field.

image.png

  1. Use the email address you’reyou registered with MOBIKO (usually your businesswork email), and click on “Request email.”

  2. A

    Youfew minutes later, you will receive an email with a link to reset your password within a few minutes.

    password.

📌 Note: Please also check your spam folder if you don’tdo not receive thean email.

image.png

💻2. In the Webweb Appapp (on ayour Computer)
laptop)

  1. Open the login page: 👉page https://app.mobiko.netnet/

     

  2. Click on “Forgot password” (marked in red inbelow the screenshot):

    login via Microsoft and SWM.

image.png

  1. EnterUse the email address you’reyou registered with MOBIKO (usually your business email),email address) and click on “Request email.”

  • You

    image.png

    You’llwill also receive an email with thea link to reset your password.

    • 📌 Note: Please also check your spam folder if you don’tdo not receive thean email.

    FAQ: Why Amam I Notnot Receivingreceiving a Password Reset Link?

    Question:
    I triedlink to reset my passwordpassword? but

    If didn’tyou do not receive a link.link Why?

    Answer:
    If you’re not receiving a passwordto reset email,your therepassword, couldthis may be severaldue to the following reasons:

    🔗 Help article

    ❌1. Incorrect email address used:
    You mightmay have entered a different email address than the one registeredstored within MOBIKOMOBIKO—for – e.g.example, your private email address instead of your business email.
    👉 address.

    Note: Please double-check that you’veyou have entered the correct address.

    🔐2. Single Sign-Onsign-on (SSO) is enabled:
    SomeIn accountssome arecases, a single sign-on (SSO) procedure is set up withfor Singleyour Sign-On (SSO)    .account. In thatthis case, no resetpassword link will be sent viaby email    .
    👉email.

    Note: Instead, you can simply log in directly using the “Sign in with Microsoft” button or a similar SSO button – nowithout passworda required.password.

    Tip: 

    💡 Tip:
    If you’reyou are unsure which email address is stored in your profile or whether SSO is active, pleaseit is the best to contact your administratorcompany oradministrator.

    the MOBIKO Support Team: 👉 support@mobiko.de

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