Login – How Do I Sign In?

1. Open the MOBIKO app. MOBIKO app installation – How do I install the app on my smartphone or laptop?
2. Follow the instructions on the screen.
3. Log in with the email address you used during registration and your chosen password.

Important: Logging in via SSO (single sign-on) using the Microsoft button is only possible if your employer has activated this function.

There are two ways to use MOBIKO on your laptop:

1. Mobile app version (PWA): If you have installed the mobile app version on your computer, log in at https://mobile.mobiko.net/login. See App installation.
2. Web app: Alternatively, you can log in at https://app.mobiko.net/auth/login if you have not yet installed the mobile version.

Important: Registration via the web app will soon be discontinued. In future, only the mobile version (PWA) will be supported. We will inform you about it. 

Passkeys let you sign in to all your devices even faster, more securely, and more conveniently—without a password.

What are passkeys?

A passkey is a modern login method that replaces passwords.
You log in using Face ID, fingerprint, or device PIN.

✔️ No need to type in a password
✔️ Increased security
✔️ Easy login on smartphones and laptops

Your biometric data always remains on your device and is not stored by MOBIKO.

• • Not all password managers support passkeys smoothly.
  • The passkey is optional.
    You can always use the usual login method with your email address and password.

How do I set up a passkey?

1. Log in to the MOBIKO PWA: mobile.mobiko.net
2. Go to Settings
3. Activate passkey login
4. Select your preferred password manager (e.g., Apple, Google, 1Password, Bitwarden)
5. Log out – and next time, simply log back in with your passkey.

Frequently asked questions about passkeys

1. Do all password managers work the same way?

• Apple & Google password managers: direct login with passkey
• Others (e.g., 1Password): prior registration in the password manager may be necessary

2. Why is the passkey not always displayed directly?
If necessary, click in the email field again – the option should then appear. We are working on an improvement.

3. Does MOBIKO store my biometric data?
No – MOBIKO does not store fingerprints or facial data. Only the passkey is stored locally on your device.

Your login email address is always the address to which your account registration was sent. You can use this email to log in and reset your password.

Important:

• You cannot log in with a different email address.
• To reset your password, you must use the registered login email address. It is not possible to reset your password using a different email address.

Answer: 

If you cannot log in or are having problems accessing the MOBIKO app or web app, please follow these steps.

1. Reset your password

If you have forgotten your password or cannot log in:

1.1 MOBIKO smartphone app

Click on the “Forgot password” button directly below the field for entering your email address.

1.2 MOBIKO web app (computer)

At https://app.mobiko.net/auth/login, below the “Log in with Microsoft” and “Log in with M” buttons.

➡️ You can set a new password via the link sent to your registered email address.

2. Login does not work despite correct password

Technical problems are often related to browser or app settings. Please follow these steps:

2.1 General steps

• Log out and log back in: this fixes short-term cache or background errors.
• Restart your device: Restart your smartphone, laptop, or PC to fix temporary errors.

2.2 Mobile - PWA (Progressive Web App on smartphone - via mobile.mobiko.net)

• Check for system updates: An outdated operating system can prevent you from logging in.
• Clear app cache / reinstall app:
  • Android: Settings → Apps → MOBIKO → Storage → Clear cache. Reinstalling the app may also help: Delete and reinstall the app -> See article: MOBIKO app installation - How do I install the app on my smartphone or laptop?
  • iOS: Delete and reinstall the app -> See article: MOBIKO app installation - How do I install the app on my smartphone or laptop?
• Change network: Company Wi-Fi may block access → use a mobile network or other Wi-Fi.

2.3. Desktop - PWA (Progressive Web App on computer/laptop - via mobile.mobiko.net)

• Change browser: e.g. Chrome → Firefox / Edge / Safari
• Delete cache & cookies:
  • Open browser → Settings → Privacy → Clear browsing data → Select cookies + cache.
• Hard reload / partial cache clearing:
  • Windows: Ctrl + R
  • Mac: Command + R
  • Note: This only partially clears the cache. Some data, especially content stored offline by the PWA's service worker, may remain.
• Test incognito/private mode: bypasses old cookies and sessions, may solve display issues.
• Restart device: sometimes restarting the computer fixes temporary errors.
• Switch networks: if you have problems with your company's Wi-Fi, log in via a mobile network or another Wi-Fi network.

2.4 Web app (on computer/laptop – via login: https://app.mobiko.net/auth/login)

• Change browser: Chrome → Firefox / Edge / Safari.
• Clear cache & cookies: Settings → Privacy → Clear browsing data → Select Cookies + Cache.
  • Or: Hard reload / partially empties the cache memory, but is faster:
  • Windows: Ctrl + R
  • Mac: Command + R
  • This only partially empties the cache, but can solve many display problems.
• Test incognito/private mode: bypasses old cookies/sessions.

3. Causes you cannot check yourself

• Incorrect email address: Perhaps you entered a different email address than the one stored in MOBIKO.
  ➡️ Your login email is always the address to which the registration email was sent.
• Single sign-on (SSO) enabled: With SSO, no password reset link is sent.
  ➡️ Use the “Sign in with Microsoft” button or the corresponding SSO login.
• Account deactivated: Your account may be deactivated.
  ➡️ Contact your HR/admin department.
• Login via company Wi-Fi not working: Some corporate networks block external web services.
  ➡️ Try logging in via a mobile network or another Wi-Fi connection.

4. If the problem persists

Please contact MOBIKO Support and provide the following information:

• Browser used + version
• Device (Windows, Mac, iOS, Android)
• Short screenshot of the error message
• Whether the app or web app was used

➡️ We will then check it immediately.

Answer:
The problem can sometimes be caused by cached data or background processes in the browser. Please try the following steps:

1. Clear your browser cache
   Old session data can cause loading problems. Open your browser settings and clear the cache or cookies for the app.
2. Log out and log back in

   Simply logging out and logging back in can solve many background or cache problems.

3. Use a private/incognito window
   This bypasses cookies, which often fixes loading problems.
4. Try a different browser
   If possible, use Chrome, Firefox, or another browser to check whether the problem is browser-related.

If the problem persists, please contact support.

Tip: Install the MOBIKO app as a progressive web app (PWA)

You can also install the MOBIKO app directly via your browser as a PWA. This is particularly useful as the web app will soon only be available in the mobile version.

For smartphones:

• iPhone (iOS):
  • Open Safari → mobile.mobiko.net
  • Share icon (rectangle with upward arrow) → “Add to Home Screen” → “Add”
• Android:
  • Open Chrome → mobile.mobiko.net
  • Three dots in the top right corner → “Add to Home Screen” → “Install”

For laptops/desktops:

• Open your browser → mobile.mobiko.net
• A small computer or “+” icon will appear in the address bar → click → “Install”
• The MOBIKO app will then appear on your desktop like a normal program.