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Registration Process – How Do I Register with MOBIKO?

How do I register with MOBIKO?

  1. Receive invitation / Contact HR department
    You will receive an invitation from MOBIKO by email – usually to your company email address stored with MOBIKO.
    Important: In order to receive the invitation, your HR department must first create your account with the necessary user data (e.g., personnel number, budget limit, permitted mobility categories, etc.).
    It is therefore advisable to contact your HR department first before contacting MOBIKO support, as we only intervene in the event of technical problems or to provide further assistance.
  2. Complete registration

    Open the email and click on the registration link.
    Now enter a password that you would like to use to log in to MOBIKO in the future.

  3. Login email
    The email address to which the invitation was sent is also your login email for MOBIKO.
  4. Validity of the invitation
    The invitation is valid for 35 days. During this time, you will receive regular reminder emails.
    If the invitation is not accepted, the information provided by your employer will be automatically deleted.

Important: The invitation is valid for 35 days. If you have not received an email, please check your spam folder or contact your MOBIKO administrator.

Your login email address is always the address to which the registration for your MOBIKO access was sent.

What should I do if I haven't received a registration email?

Please check the following:

  1. Inbox & spam folder

  2. Correct email address:
    Make sure you are using the email address you registered with MOBIKO (usually your company email address).

  3. Invitation time:
    Your company administrator determines when you should receive the invitation. Please contact your company representative if you should already have access to MOBIKO but have not yet been invited.

Tip:
If you cannot find the email in your inbox or spam folder, please contact your HR department. They can set up your account again or send you a new invitation if necessary.

I received the invitation email, but I can't register - my registration link has expired. What should I do?

Invitations are only valid for 35 days. You will receive regular reminder emails during this period.

If the invitation is not accepted within 35 days, the information provided by your employer will be automatically deleted from the system.

In this case, your account must be recreated. This can be done either by the HR department or your mobility department. 

We recommend that you contact these departments directly, as the HR department has all your personal information, such as your personnel number, budget amount, and other relevant data. This will ensure that the registration process is completed as quickly as possible.

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